I never thought I would see the day when I added Bus Eireann to this site. But then, I suppose it is 12 years since I had my ultra positive experience with them in Cork, so in that time, they have obviously gone downhill.
The following link to boards.ie shows that they have obviously taken on some right gobshites in the intervening 12 years. There is only one appropriate response to behaviour like this. Dismissal.